Customer Experience Reports
Customer experience has been taking centre stage in C-Suite discussions because of the tremendous impact that positive experiences have on customer loyalty, lifetime value and likelihood to recommend.
- Grocers
- Home Goods
- Consumer Finance (Coming in October 2022!)
Latest Report: Home Goods Stores August 2022
The results of our August 2022 study of customer experience in the home goods industry in Barbados show a favorable perception of the customer experience in the industry.
The average Net Promoter Score for the industry is 32;
The overall customer experience index is 68%; and,
Satisfaction and trust scores both average 8 out of a maximum possible score of 10.
