Customer Experience Reports

Customer experience has been taking centre stage in C-Suite discussions because of the tremendous impact that positive experiences have on customer loyalty, lifetime value and likelihood to recommend.

  • Grocers
  • Home Goods 
  • Consumer Finance (Coming in October 2022!)

Latest Report: Home Goods Stores August 2022

  • The results of our August 2022 study of customer experience in the home goods industry in Barbados show a favorable perception of the customer experience in the industry.

    • The average Net Promoter Score for the industry is 32;

    • The overall customer experience index is 68%; and,

    • Satisfaction and trust scores both average 8 out of a maximum possible score of 10.

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Download Sample - Customer Experience Home Goods

Download Sample - Customer Experience Grocer

Download Sample - Brand Engagement

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